FAQ
Frequently Asked Questions
Find answers to common questions about Blue Charm
How do I receive my reward?
- You will receive your reward for completing surveys on our app through e-transfer. No banking information is required.
- For our Blue Charm cards, you will receive your savings on the medication directly at the pharmacy.
When will I receive my rewards
- You should receive your reward within 3-5 business days. If it has been over 5 business days and you have not received your reward despite having your medication verified and you have completed all surveys entirely, please contact us.
How do I know if my medication was verified?
- Log in to the Blue Charm app and tap Programs at the bottom of your screen.
- Select the program you’re inquiring about, then look for the Prescriptions section.
- Tap the medication in question to view its verification status.
- If your medication is not verified, our team will have left you an explanation as to why this is the case.
- If it says your medication verification is expired, simply upload a new photo of your prescription by clicking new image
How do I download the app?
- You can download the app in your app store or by using one of the following links: Download on the App Store (Apple iOS) or Get it on Google Play (Android)
Is Blue Charm secure?
- Yes, Blue Charm is secure. Please click here for more information on our privacy policy.
Will my personal information be shared?
- No, personal information will not be shared. All of our data is anonymized and aggregated.
